Terms & Conditions

All quotations are provided free of charge following a site survey or based on information provided by the Client. Quotations are valid for 30 days from the date of issue.

A booking is confirmed only upon written acceptance of our quotation by the Client. We reserve the right to revise a quotation if the scope of work materially differs from what was described or observed during the initial survey.

Any additional work identified during the clean that falls outside the original scope will be discussed with the Client before proceeding. Additional charges will apply only with the Client's prior agreement.

We provide TR19-compliant kitchen extraction cleaning services in accordance with the BESA (Building Engineering Services Association) TR19 Grease standard. All work is carried out by trained technicians.

Upon completion of each clean, we will provide a written TR19 compliance report including photographic evidence of the work carried out and grease deposit thickness measurements where applicable. This report is suitable for submission to your insurer or Environmental Health Officer.

We operate primarily between 9am and 5pm, Monday to Friday, to minimise disruption to your business operations. Specific timing will be agreed at the point of booking.

The Client must ensure that our technicians have safe and unobstructed access to all areas of the extraction system at the agreed time. This includes canopies, ductwork, risers, and roof-level fan units.

The Client is responsible for ensuring that all cooking equipment is switched off and sufficiently cooled before our arrival. Failure to do so may result in the clean being rescheduled and a cancellation charge being applied.

The Client must ensure that appropriate permits to work, hot works permits, or other site-specific requirements are in place prior to our arrival where applicable.

We will take reasonable precautions to protect the surrounding area during the clean. However, the Client is responsible for removing or protecting any items that may be at risk from cleaning chemicals or water.

Payment is due within 14 days of the invoice date unless otherwise agreed in writing. We accept bank transfer (BACS) and cheque.

We reserve the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

The TR19 compliance report will be issued upon receipt of full payment. We reserve the right to withhold the report until payment is received.

All prices are exclusive of VAT unless otherwise stated. VAT will be applied at the prevailing rate where applicable.

We reserve the right to cancel or reschedule appointments due to circumstances beyond our control (force majeure), including severe weather, equipment failure, or staff illness. In such cases, no cancellation charge will apply and we will rebook at the earliest opportunity.

We carry £5,000,000 Public Liability Insurance and £1,000,000 Employers' Liability Insurance. Certificates are available on request.

Our liability for any claim arising from the provision of Services is limited to the value of the Services provided under the relevant contract.

We are not liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or business interruption, except where such loss results from our negligence or wilful misconduct.

We are not liable for damage to the extraction system or premises that was pre-existing or that arises from the Client's failure to maintain the system in accordance with manufacturer guidelines or TR19 recommendations.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

For advice specific to your insurance policy, we recommend contacting your insurance broker directly. BlueTick Extraction Hygiene works alongside Focus Insurance Services, an FCA-regulated commercial insurance broker, who may be able to assist with insurance-related queries.

The TR19 compliance report we provide is designed to meet the documentation requirements commonly requested by commercial property insurers. However, we cannot guarantee that any specific insurer will accept our report as satisfying their policy conditions.

We take all complaints seriously. If you are dissatisfied with any aspect of our service, please contact us in the first instance:

We aim to acknowledge all complaints within 2 business days and provide a full response within 14 business days. If we are unable to resolve your complaint to your satisfaction, you may seek independent resolution through the courts or an appropriate alternative dispute resolution scheme.

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the provision of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to update these Terms at any time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised Terms.